At Sam’s Club, a Human Will No Longer Check Your Receipt at the Door (2024)

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Instead, artificial intelligence technology will scan carts, the company says, eliminating annoying bottlenecks at the exit.

At Sam’s Club, a Human Will No Longer Check Your Receipt at the Door (1)

Buying things in bulk at wholesale retailers can be an all-day affair. Sam’s Club, the store chain owned by Walmart, is trying to make that time shorter: by using artificial intelligence to scan shoppers’ carts so they no longer have to show a receipt at the exit upon checking out.

“Eliminating even the few seconds it takes to scan a receipt at the exit door is well worth it,” Megan Crozier, an executive vice president at Walmart, announced onstage this week at the company’s presentation for the Consumer Electronics Show in Las Vegas.

It has long been common practice at stores where bulk items are sold — like Costco, Sam’s Club and BJ’s Wholesale Club — for store employees to check customer receipts at the exit. But this has also led to accusations of racial bias, with some customers saying they were subject to more thorough checks than other shoppers.

At some retailers, like Sam’s Club and Costco, showing a receipt has long been mandatory for everyone leaving the store.

But at other chains, where the practice is less consistently enforced, there have been accusations of racial bias. In 2018, the home improvement chain Lowe’s announced it was suspending its receipt-checking practice after a Black customer said that he had been asked to show a receipt at two separate locations and that a cashier at one of the locations had told him employees there didn’t typically check receipts because the neighborhood was predominantly white.

Costco, on its website, says the practice exists “to double-check that the items purchased have been correctly processed by our cashiers.” The explanation continues: “It’s our most effective method of maintaining accuracy in inventory control.”

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At Sam’s Club, a Human Will No Longer Check Your Receipt at the Door (2024)

FAQs

Can you refuse to show your receipt at Sam's Club? ›

Not stopping to get a receipt or bag checked at Costco or Sam's Club is not illegal, however, it would be a violation of the store's policy and could result in membership being revoked.

What are the changes to Sam's Club in 2024? ›

Sam's Club announced they will no longer offer free shipping for all orders starting August 19, 2024. Instead, customers must spend at least $50, before taxes, to qualify for free shipping or free same-day shipping. If you spend less than $50, a flat rate of $8 will be charged.

Why does Sam's Club check receipts at the door? ›

If you've ever wondered why warehouse clubs check your receipts at the door, the answer may actually surprise you. While it is, of course, to make sure you paid for all of your purchases, it's also to ensure your shopping experience was successful and that you were charged appropriately for the items.

What happens if I refuse to show my receipt? ›

Taking product out of a store and refusing to prove it was legitimately purchased may give rise to a reasonable suspicion that shoplifting may have occurred. If a store has such a policy a shopper has no Constitutional "right" to refuse.

Do you have to scan your receipt at Sam's Club? ›

At Sam's Club, a Human Will No Longer Check Your Receipt at the Door. Instead, artificial intelligence technology will scan carts, the company says, eliminating annoying bottlenecks at the exit. Buying things in bulk at wholesale retailers can be an all-day affair.

Do you have to stop at the door at Sam's Club? ›

It's easy, you just walk through the arches after paying via a register with an associate, self-checkout or Scan & Go™ checkout. The cameras in the arch capture your cart and match your purchases with receipts to confirm payment for all items. Once your cart is verified, you can walk out.

How does Sam's Club Scan and go prevent theft? ›

The Scan & Go method creates a psychological theft-barrier. Customers register in the app using their name and payment information. Using these authentication methods helps to minimize the anonymity present, which means customers are less likely to engage in theft behaviors.

Can I use my mom's Sam's Club card without her? ›

Membership cards are non-transferable and are inclusive to card and household cardholders. With a membership you are granted one primary membership card and another card for a spouse or member of your household 18 years of age or older. For security purposes, ONLY YOU the member on record, may use your membership card.

What is the controversial change in Sam's Club? ›

Sam's Club has quietly implemented a policy that requires shoppers to pay extra for access during designated hours, a revelation that sparked discussions among concerned consumers across various social platforms.

What perk is Sam's Club doing away with? ›

Plus members will now only get free shipping on orders from the Sam's Club's website or app on "qualifying orders of $50 or more," effective on August 19, according to the company. For those who do not add $50 worth of qualifying items to their digital cart, there will be an $8 flat rate fee, the company said.

Did Walmart buy out Sam's Club? ›

A division of Walmart Inc., we are the membership warehouse club solution for everyday living. Our President and CEO is Chris Nicholas and our headquarters is in Bentonville, AR. For the fiscal year ending January 31, 2023, Sam's Club's total revenue was $84.3 billion.

Can a store demand to see your receipt? ›

Yes, the store can legally ask you for the receipt just as you can legally refuse to provide it when asked. The store can legally then call the local police to have them verify your purchase since you have provided them with probable cause to believe you are trying to hide something, and once done h…

Is it against the law for Walmart to check receipts? ›

At Walmart and all other Non-Memebership stores, the answer is- Yes, they can legally ask you to see your receipt, but legally you do NOT have to show it to them and can just tell them, “No" and keep walking out the door.

Can you be denied a Sam's Club membership? ›

Sam's Club Home Office reserves the right to accept, refuse, or revoke Membership without cause.

What happens to items returned to Sam's Club? ›

For items returned to a Sam's Club location, you'll receive credit or cash in the original form of payment or a Sam's Club shopping card unless prohibited or restricted by law or regulations. For items returned through SamsClub.com, you'll receive credit to the account that was charged at the time of purchase.

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