FAQs (2024)

FAQs

How many questions should a FAQ have? ›

Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

I always prefer to ask questions. In my opinion, being inquisitive should be a trait for everyone to have because how would we know anything if we don't ask questions. I have always valued the ability to ask questions and research things instead of settling for what I think I know or what I have heard from others.

Some FAQ pages will contain just a handful of questions because that's all that was needed. Others may have dozens of questions. It entirely depends on the brand and product. Typical areas of interest for FAQ pages are shipping and return policies, product materials, sustainability, payment methods, etc.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.) A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

A good FAQ page includes various questions with well-written answers. These questions and answers should be related to the topic itself and have to offer valuable information for visitors. Also, a helpful FAQ page should demonstrate a company's features and solutions.

Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it. This is key to creating a truly frictionless experience.

Questions are important because they help us create a framework for understanding and discovery, whereas answers are (at most) temporary fixes to our problems. Both questions and answers must be updated over time as things change.

The premise of the game is simple: One person, called the “answerer,” thinks of an object. The other player — the “questioner” — asks up to 20 yes-or-no questions in order to determine what object the answerer is thinking about. If the questioner guesses correctly within 20 questions, they win.

What is the paradox of asking questions? ›

That, then, is the paradox of the question: Q cannot be consistently supposed to be one of the best questions to ask, but neither can it be supposed to not be one of the best questions.

Be polite • Repeat the question to ensure everyone has heard it • Answer clearly and concisely, using plain language • Thank the questioner • If you do not know the answer, admit it. Do not bluff. Promise to follow it up – and do so!

To format questions and answers in APA format:

Use the correct punctuation at the end -- a question mark if the prompt is a question; a period if it is a statement. Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences.