Free Returns | Walmart.com (2024)

If you have a Walmart account, begin your return in the Walmart app or in your purchase history on Walmart.com.

For curbside returns, simply park in a pickup parking spot & follow the instructions in the Walmart app.

If you have a Walmart account, begin your return in the Walmart app or in your purchase history on Walmart.com.

Most items can be returned in-store except for freight, oversized, heavy, major appliances, and some Marketplace items (example: luxury goods, hazmat items, perishables) within their eligible return window.

Have a Walmart account? You can upload your paper receipt to your Walmart app to make the in-store return process easier. With the app, use the scanner on your purchase history to scan your receipt.

We can attempt to look up store purchases with a debit/credit card or online orders with a phone number or email. Refunds processed back to a debit or credit card without a receipt may take up to 10 business days.

To return items without a receipt, customers must present a valid government-issued photo ID. If the refund verification process accepts the return, a Walmart gift card will be issued.

In the future, you can save your receipts by scanning your paper receipt into the Walmart app. If you’re using the same payment method in the store that is saved to your account, your store purchases will automatically be added to your purchase history.

Refund credit is a dedicated refund card in your wallet on Walmart.com. If your return is eligible, you will be given an option to choose refund credit as the mode of refund. Refunds are processed within three hours once the return is complete or received.

Return details, shipping labels or barcodes & instructions are provided in the app & are emailed to you. You can always find your return details on your order details page in your account.

Please cross out any original shipping labels to avoid shipping errors or refund delays

NOTE: Only items from the same order can be processed in the same return. Refunds may be delayed if you combine items from multiple orders in a single box.

Start a return in app through your purchase history & follow the instructions.

Hazardous materials are typically considered items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.

For more information about what may be considered a hazardous material, see the DOT guidelines.

Start your return online in the app to know if your item is eligible for curbside returns. Items that are curbside eligible will show curbside as a return method.

Once curbside is selected, review the assigned store and select "Change" if you wish to return the item to a different location.

Once you’re ready, check in with the app to let us know you're on the way. Items do not need to boxed or packaged for curbside.

Park in a designated pickup spot. Using the app, tell us which pickup spot you are parked in and your car color, then an associate will come.

Show the curbside return barcode to the associate (this is not the same as the order barcode in your app). The associate will finalize your return.

If needed, you can finalize your return at the customer service desk inside the Walmart store.

Some third-party marketplace sellers may charge a restocking fee up to 20%. Some examples of this include luxury goods & items that are considered freight such as major appliances, heavy furniture, etc. For these items, please reference the seller's specific return policy & possible restocking fees.

Our standard return policy applies to all gifts unless purchased during the holidays (October 1st through December 31st). After the return window has expired, you won’t be able to return your gift.

If the gift sender included your contact email when they purchased your gift, you’ll receive a delivery confirmation email which you can use to start a return.

Items on a gift receipt can be exchanged or refunded to an e-gift card or credited to the sender’s original method of payment.

If you didn’t receive a delivery confirmation email with a return link, you can return the item to a Walmart store near you and receive the refund on a Walmart gift card.

Items without a gift receipt can be exchanged or refunded to a gift card.

Alternatively, the gift sender can also start a return.

Free returns are available for up to one year on eligible baby registry items. You can return the item by mail or in-store.

To start a baby registry return:

If you are unable to access your baby registry, simply bring in the item(s), gift receipt & all original packaging & accessories to a Walmart store near you.

Eligible items can be returned for a cash refund/credit or gift card within 90 days only if the customer has a receipt showing the item was not purchased with WIC or SNAP.

A WIC-eligible item is any item listed on the applicable state WIC-approved food list. A WIC-purchased item is any item on the applicable state WIC-approved food list purchased with a valid WIC food instrument (e.g., WIC voucher, EBT card, WIC CVV, etc).

A SNAP-eligible item is defined by the USDA as any food or food product for home consumption. It excludes specific items from being purchased with SNAP benefits. A SNAP-purchased item is any item purchased with a SNAP benefit.

*Note: The customer must have formal documentation from the WIC agency to allow any exceptions.

Oversized furniture, major appliances, outdoor play, table games, treadmills & other large items considered freight purchased online & fulfilled by Walmart must be returned within 90 days by freight shipping. Just start a return in the app or contact Customer Care for assistance.

Items sold & shipped by a third-party marketplace seller must be returned within 30 days by contacting the seller to arrange freight shipping. Under some circ*mstances, you may not be refunded return shipping &/or you may be recharged a restocking fee up to 20%.

Recalled items are issued a cash refund regardless of purchase condition. Recalled WIC & SNAP items may have exceptions.