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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,257 ratings
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Problems in the last 24 hours in South Hadley, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in South Hadley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near South Hadley, Hampshire County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Springfield, West Springfield, Chicopee, Holyoke, Indian Orchard and Westfield.
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| City | Problem Type | Report Time |
|---|---|---|
 Springfield | Phone | |
| West Springfield | Internet | |
| Chicopee | TV | |
| Holyoke | TV | |
| West Springfield | TV | |
| West Springfield | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near South Hadley, Massachusetts
Latest outage, problems and issue reports in South Hadley and nearby locations:
- Nathan Blais (@nateblais_) reported fromSpringfield, Massachusetts
@Xfinity has t h e worst customer service of all time lmao
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Wow, @Xfinity sure is quiet tonight while its internet service in at least the northeastern US is broken. Less than 2Mbps down on a 300Mbps plan, and I’m not alone. What’s happening in Philly? Any public acknowledgement? Any “We’re working on it?” No? Nothing?
- Joel McAuliffe (@JoelforChicopee) reported fromChicopee Falls, Massachusetts
In Chicopee, we know first-hand how big corporate monopolies like Charter Spectrum do business — and it’s the same for Comcast, Verizon, and all the others. They force people to pay ridiculous prices in exchange for poor service because they know consumers have no other options.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
@Xfinity A tech visit is already scheduled for tomorrow AM, which will hopefully solve the problem. Connectivity has been inconsistent since the service began a little over a month ago, and phone/chat tech has no idea why.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
The Comcast girl just said “ I’ve noticed you’ve called everyday about the same issue “ so why haven’t you sent out a technician blood
- Bridget Zarych (@bridget_zarych) reported fromSpringfield, Massachusetts
I think the biggest issue in my family is figuring out what the xfinity password is every time my mom forgets the one emily makes it and changes it and then I go to login and it's WW3
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.
- Renee Lascala (@ReneeLascala) reported fromNorthampton, Massachusetts
@zebrafinch It sucks because their website is slow, even on Xfinity. The app loads regular coupons and discounts for ‘buy online, pickup in store’ which save time and are pretty good.
- Charli Carpenter (@charlicarpenter) reported fromAmherst, Massachusetts
home from Target victorious! AND apparently wireless dongles don’t work automatically. 🤯Help Desk cannot help, call Comcast. Converse w Robot for 20 minutes. Human finally on line, tells me this is hardware problem, call Netgear. Netgear Human just referred to me as ‘milady.’
- Ryan Borges (@ryanborges24) reported fromSpringfield, Massachusetts
@jeff_gluck Xfinity race yesterday proves how terrible this package is.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity my wifi is down AGAIN
- Theodore Paradise (@t_j_paradise) reported fromNorthampton, Massachusetts
.@Comcast internet down. Again. Calling. Again. After a hard reset.Automated Comcast: would you like us to perf a reset?Me: no already did that C: perform reset yes or no?Me: no I already didC: a reset is helpful, perform the reset?Me: I already did?C: ready 4 reset?Fine
- Kenz (@kenzloren) reported fromSpringfield, Massachusetts
Xfinity gotta be the worst cable company ever I pay the bill and all of a sudden all the boxes stop working what kind of backwards sh*t is that
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity has had four, I’m now waiting on my fifth technician to come fix the WiFi at my house. And it’s the same problem every single time. Please count your days.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Having to miss at least a day of work because of @Xfinity problems is incredibly frustrating. Had to cancel an extra help session with some students and am leaving the teachers I work with in a rough spot.
- Mara Chapin (@marachapin) reported fromLudlow Center, Massachusetts
@kaaaaylee Same! It’s a dish service or spectrum/xfinity in wmass. My hometown is starting their own fiber through the electric company, which is pretty awesome. But Spectrum is the worst by far... outdated cable, terrible pricing and outages without warning.
- Jon Snow (@mattdupont17) reported fromSpringfield, Massachusetts
@PinkGlitterRain @JaniceKapner @TMobile Nice! Xfinity mobile uses Verizon cell service and they don't have a down payment for pre-ordering the Note 20 Ultra. I wish I was a celebrity so more people could read this
- Julieee (@DancerJulieee) reported fromSpringfield, Massachusetts
@Xfinity I have experienced awful internet for two months now and have been on the phone with your support team every other day. Nothing has been resolved. I’m a teacher doing remote learning and I need my internet working
- brandoooo (@Brandomight69) reported fromSpringfield, Massachusetts
That whole Comcast and power sh*t is fake that’s definitely a publicity stunt for them to drive in more viewers
- 👑Disgruntled Pasta Shape King👑 (@Fluffysaur) reported fromSpringfield, Massachusetts
Damn like I really couldn't sleep so I pulled out the handy dandy old ass tablet we have. Pulled up that old ass Xfinity stream service and tried to catch up on sh*t. But it truly duly just updated on me and logged my ass out from the phantom account I had. Damn.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Steven Pallesen (@PallesenSteven) reported
@comcast Let's deny findings, ignore facts, abandon conclusions. Just be positive and the bad goes away. Fact is the positive is attenuated.
- Miguel Lopez (@mklopez) reported
After spending half hour with Comcast tech support, they are going to send me a replacement DVR... in 3 to 5 days. Or, I can take my broken box to their nearest store and get a new one, today or tomorrow. Yeah, is going to further ruin my #LazySunday but I'm doing that. :(
- Caroline B (@casualcarolinee) reported
If I knew getting @googlefiber to work, to respond, and to assign someone to fix our issue would be this bad…we would’ve stayed with Comcast.At least I have the google fiber help line memorized by now. @googlefiberhelp We are paying too much for this run around on an issue.
- SlickRick (@DemsCheatedAlot) reported
@comcast CommieCast jacking your bill sky high so they can give cable away free to others! Also while having the worst customer service in America! This company needs to be broken up! It’s criminal what they are doing!
- Sabu (@SabShowalter) reported
Comcast is the worst
- Mahender (@gmahender) reported
1 bad lunch experience (awful taste, cold bread), I wish I could hav opted for salad 🙄 or hav made other plans.Looks like you exceedingly delivered bad cust. experience (watch out Comcast) in a single trip.2/n
- KTLucas (Hereditary Chief) 🌹 (@KyleTaylorLucas) reported
SO sick of @comcast! Called to cancel netflix & amc+ but rep Saul arbitrarily chose to add $10 to my mo bill for Connect More, but failed to mention it. Then sent an email showing $10 monthly increase! When I attempted to call back--Comcast REFUSED to allow me to speak to human!
- Forza Speciale ✨ (@Jessikaaa__) reported
Xfinity be smoking **** fr. Why’d they mess up my service and had to send a tech out to fix it then charged me for sending the *****??? Better run me that refund quick
- Jonathan Ezell (@JonathanEzell28) reported
Xfinity sucks today
- 3lovegoddess (@3lovegoddess) reported
@Xfinity outage in Silver Spring MD, watch them lie about it when I call
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