International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2024)

FAQs

Why is my Verizon not working internationally? ›

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country. For instructions to turn roaming on and off: Visit our device troubleshooters to learn how to adjust your roaming settings.

To turn on data roaming for international use, you'll need to go to your phone's settings and activate both voice and data roaming to access cellular coverage.

International services must be activated on your account, so give us a call to verify (800-331-0500). After that, it's time to discuss the best options when it comes to rate plans. AT&T offers several voice plans and data packages to make traveling with your AT&T wireless phone affordable.

International charges apply when you talk, text, or use data outside the U.S., Puerto Rico, and the U.S. Virgin Islands. But you can save if you have AT&T Passport^®, AT&T International Day Pass^® (IDP), or a similar plan for international travel.

Go to your phone's mobile networks settings and carry out the following checks: The data roaming service must be enabled. The network mode of your phone must be in automatic network selection. The mobile networks must be set to 4G or LTE (even if you are using a 5G network).

Most international service issues can be solved by turning your phone off for one minute and then back on. For trouble using data, check to be sure Data Roaming is turned on in your device settings. If the issue persists, call AT&T International Customer Care at +1.314. 925.6925 (a free call from your wireless phone).

Turn off Data Roaming to prepare for a trip

Carriers might include international roaming on select data plans without additional fees. Contact your carrier for details. If your carrier does not support Data Roaming, you can turn off Data Roaming to avoid roaming charges while you're traveling.

Yes, you can still receive SMS text messages when 'Data Roaming' is toggled off on your phone.

The first time you use data, send a text, or make or accept a phone call, that's when International Day Pass kicks in and you're charged.

Can you text internationally for free with AT&T? ›

Charges for international messages sent from the U.S. are $0.25 for Text/Instant Messages and $0.50 for Picture/Video Messages. International roaming pay per use rates may apply when using your device outside the U.S., Puerto Rico, or U.S.V.I. without a rate plan or travel package that includes international service.

Unlimited calling* from the U.S. to 85+ countries, including China, Germany, and India. Discounted rates when calling 140+ countries. No Wi-Fi® connection necessary. $15 per month, per line.

It is true that Airplane Mode can help you to avoid international roaming charges. With Airplane Mode turned on, your device will not be able to connect to cellular service, meaning you will definitely not incur any international roaming charges.

Putting your phone on airplane mode stops all cellular activity, effectively preventing roaming charges. However, it also disconnects you from vital communications. For a balanced solution, eSIMs offer affordable international data, SMS, & calling. Stay connected without hefty fees with eSIM technology.

To reduce data usage, make sure you turn off cellular data and set your phone to "airplane mode." You don't want your phone to grab data the minute you take it off airplane mode, even for a minute. Turn off or restrict background apps that refresh or update automatically, using data even when the app is closed.

The first thing you'll want to do is sign into your My Verizon account, click International Usage & Services, then click Trip Planner. You'll select where you're traveling to, which device you'll be using, to check compatibility, and estimate what your usage will be while away.

A 24-hour TravelPass session starts automatically when you use your device in a TravelPass country (e.g., make or answer a phone call, send a text or use data). You must turn on cellular data or data roaming when you go to the TravelPass country to use Travel Pass.

In the My Verizon app - Choose Account from the top left menu, then choose My Plan and International (for shared data plans), or choose a line and click Manage Plan (for unlimited plans). Follow the prompts. By sending a text to 4004: Global Calling Plus – text the word "Plus"