Thousands of Verizon customers report network is 'not working' as calls fail (2024)

4th Jun 2024, 17:10By Carsen Holaday

Reports spike

After last week's major outage, reports of an outage at Verizon are beginning to climb again.

Over 2,000 people are having issues with Verizon.

31st May 2024, 15:00By Louis Regan

Learn what SOS means on status bar

When your iPhone’s status bar displays the SOS icon, it means that your cellular connection has failed and that your only option is to make an SOS call or send an SOS text to emergency personnel.

If you lose even SOS service on an iPhone 13 or earlier, you’ll see a shift to “No service.”

You shouldn’t get that message unless you’re deep-sea diving or spelunking, as the iPhone 14 included satellite SOS functionality.

31st May 2024, 14:30By Louis Regan

Checking Verizon’s status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on theVerizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

31st May 2024, 14:00By Louis Regan

Verizon’s tips to fix service issues

Verizon has shared tips and tricks to fix service issues during an outage on itswebsite:

• Reboot your router
• Reset your ONT battery
• Check for service outages

31st May 2024, 13:30By Louis Regan

What has Verizon said?

Responding to one customer on Twitter, Verizon confirmed it is aware of the issues on its network.

The provider wrote: “We are aware of an issue impacting service for some customers.

“Our engineers are engaged and we are working quickly to identify and solve the issue.”

31st May 2024, 13:00By Louis Regan

Customers losing patience

Hundreds of Verizon are still reporting issues withthe service as of 6 pm ET yesterday, perDowndetector.

Users on X, formerly Twitter, are still wondering how it has taken to long to fix the outage.

"Why is there still no resolution regarding the nationwide outage. Maybe it's best to switch carriers when Verizon can't meet basic expectations," one user fumed.

A second quipped: "20 hours of outage for Verizon.

"New name: VerizeDown."

31st May 2024, 12:30By Louis Regan

Verizon’s tips to fix service issues

Verizon has shared tips and tricks to fix service issues during an outage on itswebsite:

• Reboot your router
• Reset your ONT battery
• Check for service outages

31st May 2024, 12:00By Louis Regan

Customer threatens boycott amid outage

One Verizon customer has said they intent to ditch the company as hundreds of customers continue to be affected.

"If you are thinking about getting Verizon, don't," they fumed.

They then claimed: "They are a trash service with a redundant system and incompetent customer service.

"I've been with them for less than a week and have had nothing but problems.

"Yeah, I'm going back to AT&T. At least they provide proper security."

31st May 2024, 11:32By Louis Regan

Reach out for help

If you’re struggling to connect to your Verizon network, customer service recommends sending Verizon Support a direct message onX, formerly Twitter.

Make sure you’re the owner of the account you’re inquiring support for.

31st May 2024, 11:10By Louis Regan

Most reported problems

PerDowndetector, the most reported problems are:

• Mobile Phone (60 percent)
• No Signal (25 percent)
• 5G Home Internet (15 percent)

31st May 2024, 10:30By Louis Regan

Getting compensation for an outage

Whether users can get compensation or not for an outagedepends on the provider.

Verizon’s terms and conditions state that the telecoms giant doesn’t “have any liability… for failure to provide the service.”

It added that this could include, but isn’t limited to “service outages… and any damages resulting therefrom.”

31st May 2024, 10:00By Louis Regan

'Still f***ing down'

Verizon customers have slammed the company as users continue to be paralyzed by network problems.

Last night, a spokesperson took to X to respond to a frustrated customer with news that they’re working to fix the outage – but it may take up to 12 hours.

Meanwhile, seething customers this morning continue to hit out at the service's delayed resumption.

"Just realizing that Verizon services are still f***ing down," one user wrote.

31st May 2024, 09:35By Louis Regan

Cases on the rise again

Verizon reports have picked up again, with 462 customers reporting problems amid a nationwide outage, per Downdetector.

Users have taken to X, formerly Twitter, to vent their frustrations as they come to the end of the working week.

31st May 2024, 07:30By Louis Regan

Verizon reach out to affected customers

The telecommunications conglomerate have taken to X, formerly Twitter, to urge customers to get in touch with them via DM.

"Hi! We understand how important it is to have your service working," a spokesperson wrote.

"We have all our attention set on fixing this.

"We really appreciate your patience.

"If you need additional help, please DM us."

31st May 2024, 07:00By Louis Regan

Deja vu

It comes a month after Verizon customers across the US were experiencing issues with their mobile phones, 5G Home Internet, and signal access.

Verizonusers took toDowndetectorto report problems with their carrier, and thousands reported being impacted by the outage.

The issue was resolved soon after initial reports were flagged.

31st May 2024, 06:30By Louis Regan

Reports continue to drop

Verizon reports have dropped below 100 after being as high as 11,000 earlier yesterday evening.

31st May 2024, 06:00By Louis Regan

Verizon’s tips to fix service issues

Verizon has shared tips and tricks to fix service issues during an outage on itswebsite:

• Reboot your router
• Reset your ONT battery
• Check for service outages

31st May 2024, 05:30By Louis Regan

Checking Verizon’s status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on theVerizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

31st May 2024, 05:00By Henry Moore

Most reported problems

PerDowndetector, the most reported problems are:

• Mobile Phone (58 percent)
• No Signal (26 percent)
• 5G Home Internet (16 percent)

31st May 2024, 04:30By Henry Moore

Users take to Downdetector

Verizon customers are flocking to Downdetector to share their anger as the service provider continues to deal with an outage.

“WTF IS GOING ON? NO SERVICE,” wrote one customer.

“Out for at least an hour now. Omaha NE,” wrote another user.

31st May 2024, 04:00By Henry Moore

Getting compensation for an outage

Whether users can get compensation or not for an outagedepends on the provider.

Verizon's terms and conditions state that the telecoms giant doesn't "have any liability... for failure to provide the service."

It added that this could include, but isn't limited to "service outages... and any damages resulting therefrom."

31st May 2024, 03:30By Henry Moore

Checking Verizon’s status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on theVerizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

31st May 2024, 03:00By Henry Moore

Users continue to fume

Verizon customers have continued to rage amid today's ongoing issues.

One X user said: "@VerizonSupport Still can't make phone calls in Bay Area.

"Is this a days, weeks or months problem? Should I cancel all of our Verizon service since the company cannot meet its basic obligation?"

31st May 2024, 02:30By Henry Moore

What has Verizon said?

Responding to one customer on Twitter, Verizon confirmed it is aware of the issues on its network.

The provider wrote: "We are aware of an issue impacting service for some customers.

"Our engineers are engaged and we are working quickly to identify and solve the issue."

31st May 2024, 02:00By Henry Moore

Reports continue to fall

Reports via Downdetector have continued to fall tonight as users regain access to Verizon's network.

Thousands of customers were unable to access the cellphone network overnight amid a mass outage.

Verizon has said it is aware of the issue.